This policy explains what information SEENWell™ LLC ("SEENWell," "we," "us") collects, how we use it, who we share it with and the choices you have. It applies to seenwell.org, the SEENWell mobile apps and every service we provide.

1. Our privacy commitments

• We never sell your personal information.
• We never share your data with advertisers or data brokers.
• We never use your content or conversations to train AI systems without your separate written consent.
• We never share a difference, diagnosis or disclosure you make with anyone unless you choose to share it.
• Family Circle members never see your private messages.

2. Information we collect

3. Sensitive information

Information about a disability, health or difference is shared only if you choose to share it and is used only to provide the features you request. It is encrypted, limited to authorized staff with a specific need and never used for advertising.

4. How we use information

• Verify identity and age before any connection
• Provide matching, messaging, groups, events, coaching and rewards
• Detect, investigate and prevent harassment, fraud and other harm
• Process payments, refunds and billing questions
• Send service, safety and account messages. Marketing emails are optional and you can opt out anytime.
• Meet legal obligations, including mandatory reporting to the National Center for Missing and Exploited Children

5. Who we share information with

• Service providers that help us run SEENWell, including identity verification, content screening, payment processing (PayPal, Apple, Google), hosting, messaging and email. Each is bound by a written agreement to protect your data and use it only for our services.
• Family Circle members, only with the permissions you grant.
• Law enforcement, only with valid legal process or in an emergency involving risk of death or serious harm, as described in our Law Enforcement Guidelines.
• A successor company if SEENWell is merged or sold, with prior notice to you.

6. Data retention

• Account data is kept while your account is active.
• When you delete your account, your profile is removed from view immediately and your data is deleted within 30 days.
• Records tied to an open safety report are kept for up to 90 days to complete the investigation.
• Our verification partner deletes ID images under its own retention schedule. SEENWell keeps the verification result, not copies of your ID.
• Billing records are kept for 7 years as required by tax law.

7. Security

We use encryption in transit and at rest, role based access controls, two step sign in and regular security reviews. If a breach affects your personal information, we will notify you within 72 hours of confirming it. See Data Security.

8. Your rights and choices

• Access: request a copy of your data
• Correct: update your information in Settings at any time
• Delete: delete your account and data, processed within 30 days
• Portability: receive your data in a machine readable format
• Opt out: stop non essential emails and withdraw consent for optional processing

Email support@seenwell.org with the subject "Privacy Request." We respond within 30 days. Residents of certain states may have additional rights, and we honor them.

9. Adults only

SEENWell is for adults 18 and older. We do not knowingly collect information from anyone under 18. Suspected underage accounts are deactivated and their data deleted immediately.

10. Changes

We will email members at least 14 days before material changes take effect. The current version is always on this page.

11. Contact

SEENWell™ LLC · 2090 Baker Rd., Suite #304-213, Kennesaw, GA 30144 · support@seenwell.org · 678.408.9504

These Terms are an agreement between you and SEENWell™ LLC, a Georgia limited liability company. By creating an account or using SEENWell, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Community Guidelines and Refund Policy.

1. The service

SEENWell is a verified social connection and community wellness platform for differently abled adults. Members use it for friendship, dating and community. SEENWell is not a medical, clinical, emergency or financial service.

2. Eligibility

• You must be at least 18 years old.
• You must complete identity and age verification before matching or messaging.
• You may not join if you have been removed from SEENWell, are required to register as a sex offender, or have been convicted of a violent or sexual crime.
• One account per person.

3. Your account

Keep your log in private and your information accurate. You are responsible for activity on your account. Tell us right away at support@seenwell.org if you believe your account has been compromised.

4. Memberships and billing

• Levels: Free ($0), Connect ($12.75 a month or $122.40 a year), Thrive ($22.75 a month or $218.40 a year), Flourish ($34.75 a month, from Month 7) and the Family Circle add on for Connect members ($14.99 a month or $143.88 a year). Family Circle is included with Thrive and Flourish. All prices are in U.S. dollars.
• Paid memberships renew automatically until canceled. We email a reminder 7 days before an annual renewal.
• Payments made on seenwell.org are processed by PayPal. Purchases in the app may be processed by Apple or Google under their terms.
• We give active subscribers at least 30 days' notice of any price change.
• Cancellation and refund terms are in our Refund Policy.

5. Member conduct

You agree to follow the Acceptable Use Policy and Community Guidelines. We may warn, restrict, suspend or remove any account that puts others at risk, and we report suspected crimes as required by law.

6. Your content

You own the content you post. You give SEENWell a limited license to host and display it to provide the service. You confirm you have the right to share it.

7. Safety and meeting in person

SEENWell verifies identity, but we cannot guarantee any member's conduct. Use the safety tools, meet in public places, tell someone you trust and report anything that feels wrong.

8. Coaching

Coaching Hub sessions support confidence and connection. Coaching is not therapy, counseling, diagnosis or medical treatment.

9. Disclaimers and limits

SEENWell is provided "as is." To the fullest extent the law allows, SEENWell LLC is not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.

10. Disputes

These Terms are governed by the laws of the State of Georgia. Please contact us first so we can try to resolve any concern. Disputes that cannot be resolved informally are subject to binding arbitration in Cobb County, Georgia, except small claims and requests for urgent relief.

11. Ending your account

You may delete your account at any time in Settings. We may suspend or remove accounts that violate these Terms.

12. Changes

We will email members at least 14 days before material changes take effect. Continued use after that date means you accept the updated Terms.

13. Contact

SEENWell™ LLC · 2090 Baker Rd., Suite #304-213, Kennesaw, GA 30144 · support@seenwell.org · 678.408.9504

1. Who this applies to

Every member at every level, Family Circle members, coaches, meetup hosts and attendees, and anyone who uses seenwell.org or the SEENWell apps. It also covers conduct that begins on SEENWell and continues off the platform.

2. Prohibited conduct

Harm to members

• Harassment, threats, bullying, stalking or intimidation
• Exploitation, grooming or manipulation of any member
• Pressuring anyone to meet, share personal details, move off the platform or engage in sexual activity
• Promoting self harm or suicide
• Hate speech or discrimination based on disability, race, ethnicity, religion, gender, sexual orientation or any other characteristic

Financial harm

• Asking any member for money, gifts, loans, cryptocurrency or financial information
• Scams, investment pitches, sales or recruiting

Identity and integrity

• Fake profiles, impersonation or AI generated profiles or photos
• Creating more than one account, or a new account after removal
• Getting around or misusing identity verification
• Accounts for anyone under 18

Content

• Sexually explicit content, or any sexual content shared without consent
• Any content that sexualizes or exploits a minor. This is reported to the National Center for Missing and Exploited Children and results in permanent removal.
• Graphic violence
• Sharing another person's private information or images
• Spam

Platform misuse

• Bots, scraping, hacking or reverse engineering
• Interfering with safety systems
• Unauthorized commercial use

3. What members can do

Build an honest profile, connect and message verified members, send voice notes, schedule video calls, join groups and meetups, book coaching, invite a Family Circle member with consent, earn rewards and use every safety tool.

4. Reporting

Tap the shield on any screen in the app, or email support@seenwell.org with the subject "Safety Report." Every report is acknowledged within 2 hours and resolved or escalated within 24 hours. Reports are confidential.

5. Enforcement

Depending on severity: a warning, content removal, feature restrictions, temporary suspension, permanent removal and referral to law enforcement. Accounts removed for violations are not refunded.

6. Appeals

Email support@seenwell.org with the subject "Account Appeal" within 30 days. A member of leadership who was not part of the original decision reviews it and responds within 10 business days.

7. Updates and governing law

Members receive at least 14 days' email notice of material changes. This policy is governed by Georgia law. Disputes are subject to binding arbitration in Cobb County, Georgia.

8. Contact

SEENWell™ LLC · 2090 Baker Rd., Suite #304-213, Kennesaw, GA 30144 · support@seenwell.org · 678.408.9504

Be real

Use your own name and recent photos. Be honest about who you are and what you are looking for.

Read before you reach out

Every profile has a "What helps me connect" section. Read it and respect it. If someone prefers text, do not call. If someone needs time, give it.

Respect consent

No means no. Silence is not a yes. Never pressure anyone to call, video chat, meet, send photos or share personal details.

Keep money out of it

Never ask a member for money, gifts or financial information. If anyone asks you, report it.

Celebrate difference

No mocking, pity or assumptions about anyone's abilities. Every member belongs here.

Protect each other

If something feels wrong, report it. Every report reaches a person.

Meet safely

• Keep conversations in the app until you feel ready.
• Video chat before meeting in person.
• Meet in a public place and arrange your own transportation.
• Tell a friend or Family Circle member where you are going.
• Leave anytime you feel uncomfortable.

Identity verification

• Every member completes a government ID scan and live selfie before connecting.
• Verification is performed by a specialist identity verification partner that checks document authenticity, face match, liveness and age.
• Active members re-verify periodically and at least once a year.
• SEENWell stores the verification result, not copies of your ID.

Payments

• Website payments are processed by PayPal, a PCI DSS compliant processor. App purchases are processed by Apple or Google.
• SEENWell never receives or stores full card or bank account numbers.
• Payment activity is monitored for fraud and duplicate charges.

Protecting your data

• Encryption in transit (HTTPS/TLS) and at rest
• Role based access, so staff see only what their job requires
• Two step sign in available on every account
• Activity logging and alerts for unusual access
• Written data protection agreements with every service provider
• Regular security reviews and vulnerability testing

Content and conduct monitoring

• Automated screening flags harmful content and behavior signals.
• A trained person reviews every escalation. Reports are acknowledged within 2 hours and resolved or escalated within 24 hours.
• Child safety concerns are reported to the National Center for Missing and Exploited Children as required by federal law.

If something goes wrong

We maintain an incident response plan. If a breach affects your personal information, we will notify you within 72 hours of confirming it and tell you what we are doing about it.

Report a security issue

Email support@seenwell.org with the subject "Security." We acknowledge security reports within 2 business days.

1. Prices

All prices are in U.S. dollars. Active subscribers receive 30 days' notice of any price change, which never affects the current billing period.

2. Billing and auto renewal

• Memberships are prepaid and renew automatically until canceled.
• Monthly plans renew on the same date each month. Annual plans renew one year from the start date, with a reminder email 7 days before.
• Website payments are processed by PayPal. SEENWell never stores card information.
• If a payment fails, it is retried. If it still cannot be collected, the account moves to the Free level until payment is resolved.

3. How to cancel

Cancel anytime in Settings, then Membership, then Cancel. No phone call or reason is needed. Paid features continue through the end of the period you paid for. Then your account moves to Free, and your profile, connections and messages are kept.

4. Refunds

Memberships are not refunded for partial billing periods. You keep access through the end of the period. Full refunds are given for:

• Billing errors: a wrong amount, or a charge after you canceled. Contact us within 30 days.
• Duplicate charges: refunded within 5 business days.
• Unauthorized charges: contact us immediately. We investigate with our payment processor and refund if confirmed.
• Outages: a service disruption of more than 72 consecutive hours during a paid period earns a prorated credit. Request it within 30 days.

Any other situation is reviewed individually. Email support@seenwell.org.

5. App Store and Google Play purchases

Memberships bought inside the iPhone or Android app are billed by Apple or Google. Cancel through your device's subscription settings. Refunds for those purchases are handled by Apple or Google under their policies.

6. Family Circle add on

Family Circle is included with Thrive and Flourish. For Connect members, the add on follows the same terms as your membership. Canceling the add on does not cancel your membership. Canceling your membership also cancels the add on.

7. Coaching Hub sessions

• Canceled 24 hours or more before: full refund or free reschedule
• Canceled less than 24 hours before: 50% refund
• No show: no refund
• Coach cancels, or a technical problem on our side: full refund within 3 business days or a free reschedule

8. Accounts removed for violations

Accounts suspended or removed under the Acceptable Use Policy are not refunded. Appeals follow the process in that policy.

9. Billing questions and disputes

Email support@seenwell.org with the subject "Billing Question," your account email, and the date and amount of the charge. We respond within 2 business days and prioritize billing errors for same day response. Please contact us before filing a chargeback, since we can usually resolve it faster.

10. Our Access Promise

No one is turned away for cost. Email support@seenwell.org to request a scholarship. No documents, income verification or explanations are required.

11. Contact

support@seenwell.org · 678.408.9504, Monday to Friday · SEENWell™ LLC, 2090 Baker Rd., Suite #304-213, Kennesaw, GA 30144

1. Our approach

SEENWell™ LLC responds to law enforcement requests promptly, in good faith and within the law. We protect member privacy and notify members of requests wherever legally permitted.

2. How to submit a request

Standard requests: in writing to legal@seenwell.org or by mail to SEENWell™ LLC, Legal and Law Enforcement Requests, 2090 Baker Rd., Suite #304-213, Kennesaw, GA 30144. Phone during business hours: 678.408.9504.

Emergencies: if there is an imminent threat to anyone's life or safety, email support@seenwell.org with the subject "EMERGENCY LAW ENFORCEMENT" and call 678.408.9504. Emergency requests are handled on a priority basis, 24 hours a day. For immediate danger, call 911 first.

3. Legal process we require

4. What a request must include

• Requesting agency, officer name, badge number and official contact information
• The member's account email or phone number
• The specific records and date range requested
• The legal authority for the request

5. How we respond

We verify the request, review it for legal sufficiency and produce only what is specifically required. We will push back on requests that are deficient or overbroad and give the agency a chance to correct them. Every request is logged, and we intend to publish an annual transparency report.

6. Member notice

We notify members before producing their records unless the law prohibits it, a court has ordered non disclosure, or notice would put a person at risk or impede an investigation. When a non disclosure period ends, we notify the member if permitted.

7. Preservation requests

We honor written preservation requests sent to legal@seenwell.org for 90 days, with one 90 day extension on request. Preservation does not authorize disclosure. Separate legal process is required.

8. Child safety and mandatory reporting

SEENWell has registered as an Electronic Service Provider with the National Center for Missing and Exploited Children (NCMEC). As required by 18 U.S.C. § 2258A, any apparent child sexual abuse material is reported to the NCMEC CyberTipline without notice to the account holder, the account is permanently removed, and evidence is preserved for law enforcement.

Report suspected child exploitation: NCMEC CyberTipline at cybertipline.org or 1.800.843.5678, the FBI at tips.fbi.gov, or your local law enforcement.

9. International requests

SEENWell™ LLC is based in Georgia, United States. Foreign agencies must use the Mutual Legal Assistance Treaty process through the U.S. Department of Justice.

1. Our accessibility standard

SEENWell™ is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we test with differently abled members before every release.

2. Built in on every page and screen

• Adjustable text size, high contrast, an easier to read font and calm mode that stops motion
• Full screen reader support, with spoken descriptions for every image and badge
• Complete keyboard navigation and visible focus
• Captions on all video and video calls
• Text first, voice note and video options for every conversation
• Plain language, predictable layouts and no surprise calls
• Pause controls on anything that moves

3. Events and coaching

In person events use accessible venues with quiet spaces and clear plans. Tell us what you need when you register and we will work to provide it. Coaching sessions can be joined by video, voice or chat, with captions.

4. No one is turned away for cost

Scholarships are available on request. Email support@seenwell.org. No documents, income verification or explanations are required. Verification, reporting, blocking and crisis resources are free at every level, always.

5. Tell us what is not working

Email support@seenwell.org with the subject "Accessibility" or call 678.408.9504. We acknowledge within 2 business days and fix reported accessibility issues within 14 days. If a fix will take longer, we tell you why and offer another way to get what you need in the meantime.

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